Terms of Use & Privacy Policy

Terms of Use

Last Updated: October 18, 2016

Thanks for using Scale! These terms of service govern your access to and use of Scale Labs’ websites and services, so please read everything carefully. This page explains the terms by which you may use our website, scale.ai and any of our other mobile or web services or applications that we make generally available to our customers (collectively with the Scale Site, “Scale”), and that you have read, understood, and agree to be bound by these Terms of Service and the associated Privacy Policy (collectively the “Terms” or the “Agreement”).


These Terms of Service are a contract between you and Scale Labs, Inc., a Delaware corporation. Scale Labs operates scale.ai (“Scale Site”). By accessing this web site, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using are accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License

Scale Labs hereby grants you a non-exclusive, non-transferable, worldwide right to access and use Scale, solely with supported browsers through the Internet for your own internal purposes, subject to the Terms of Service. You may not permit Scale to be used by or for the benefit of unauthorized third parties. Nothing in the Terms of Service shall be construed to grant you any right to transfer or assign rights to access or use Scale. All rights not expressly granted to you are reserved by Scale Labs and its licensors. You shall not (i) modify or make derivative works based upon Scale; (ii) reverse engineer or access Scale in order to (a) build a competitive product or service, (b) build a product using similar features, functions, or graphics of Scale, or (c) copy any features, functions, or graphics of Scale. You further acknowledge and agree that, as between the parties, Scale Labs owns all right, title, and interest in and to Scale, including all intellectual property rights therein.


The materials on Scale Labs’ web site are provided “as is”. Scale Labs makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Scale Labs does not warrant or make any representations concerning the accuracy, likely results, or reliability of the user of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Scale Labs or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Scale Labs’ Internet site, even if Scale Labs or a Scale Labs authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


The materials that appear on Scale Labs’ website could include technical, typographical, or photographic errors. Scale Labs does not warrant that any of the materials on its website are accurate, complete, or current. Scale Labs may make changes to the materials contained on its website at any time without notice. Scale Labs does not, however, make any commitment to update the materials.


You agree to defend, hold harmless and indemnify Scale Labs from and against any and all losses, costs, expenses, damages or other liabilities incurred by Scale Labs arising from or related to any cause of action, claim, suit, proceeding, demand or action brought by a third party against Scale Labs: (a) in connection with your use of Scale including any payment obligations incurred through use of Scale; or (b) resulting from: (i) your use of Scale; (ii) your decision to supply profile or payment information via Scale; (iii) any breach of contract or other claims made by Scalers with which you conducted business through Scale; (v) your breach of any provision of this Agreement; (vi) any liability arising from the tax treatment of payments or any portion thereof; (vii) any negligent or intentional wrongdoing by any Member with which you conducted business through Scale; (viii) any act or omission of yours with respect to the payment of fees to any Scaler; (ix) your dispute of or failure to pay any invoice or any other payment; or (x) your obligations to a Scaler. Any such indemnification shall be conditioned on our: (a) notifying you in writing of any such claim, demand, action, cost, liability, loss or threat of any thereof; (b) cooperating with you in the defense or settlement thereof; and (c) allowing you to control such defense or settlement. We shall be entitled to participate in such defense through our own counsel at our own cost and expense. We reserve the right to report any wrongdoing of which we become aware to the applicable government agencies or otherwise.

Terms of Use Modifications

Scale Labs may revise these Terms and Conditions of Use at any time without notice; provided that, if we make any material changes to these Terms and Conditions of Use, we will use commercially reasonable efforts to notify you. By continuing to use Scale, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Scale Labs’ web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

API Terms

Any use of the API (Application Program Interface), including use of the API through a third-party product that accesses Scale, is bound by these Terms of Service plus the following specific terms:

  • You expressly understand and agree that Scale Labs shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Scale Labs has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.
  • Abuse or excessively frequent requests to Scale Labs via the API may result in the temporary or permanent suspension of your account’s access to the API. Scale Labs, in its sole discretion, will determine abuse or excessive usage of the API. Scale Labs will make a reasonable attempt via email to warn the account owner prior to suspension.
  • Scale Labs reserves the right at any time to modify or discontinue, temporarily or permanently, your access to the API (or any part thereof) with or without notice.

Fraudulent Activity

Use of Scale, including but not limited to any applications that use Scale or APIs, prohibits using Scale for fraudulent account creation or other malicious purposes, including but not limited to creating and distributing spam emails, spam tweets, or other “spammy” electronic communication. Scale Labs reserves the right to filter and or block such activity, and if necessary, to remove any account that has engaged in these and similarly malicious activities. Individuals wishing to work within Scale are authorized to create one account on Scale.

Work Product and Customer Materials

Work produced by Scalers on behalf of clients is carried out as work-for-hire on behalf of these clients and ownership over the work product remains with the client. Unless requested otherwise, you, as a customer, grant Scale Labs an unlimited license to use the work product for internal worker training and education, internal product evaluation, testing and any other purposes. You may provide to Scale Labs pursuant to this Agreement certain proprietary materials and information (as you determine in your discretion) for use in connection with the development of the work product (collectively, “Customer Materials”). Subject to the terms hereof, you hereby grants to Scale Labs: (a) a royalty-free, fully paid-up, worldwide, non-transferable (except as set forth below), nonexclusive license during the term to use the Customer Materials in order to provide Scale and provide the work product; and (b) a royalty-free, fully paid-up, worldwide, non-transferable (except as set forth below), perpetual, irrevocable, nonexclusive license to use the Customer Materials in order to operate, analyze, and improve Scale, including the creation of anonymized and/or aggregated data derived from such Customer Materials. If Scale Labs shares or publicly discloses information (e.g., in marketing materials or in application development) that is derived from Customer Materials, such data will be aggregated or anonymized to reasonably avoid identification of you. By way of example and without limitation, Scale Labs may: (a) track the number of users and uses of Scale on an anonymized aggregate basis as part of Scale Labs’ marketing efforts to publicize the total usage of Scale; (b) analyze usage patterns for product development efforts; and (c) use anonymized and/or aggregated data derived from Customer Materials to develop further analytic frameworks and application tools. you further agree that Scale Labs will have the right, both during and after the term, to use, store, transmit, distribute, modify, copy, display, sublicense, and create derivative works of the anonymized and/or aggregated data. Customer expressly retains all right, title and interest in and to the Customer Materials, including all intellectual property rights therein.


By using Scale or any portion thereof, including but not limited to our API, you hereby grant us a fully paid-up, royalty-free, nonexclusive, worldwide right and license to use your trademarks, logos, and trade names for the sole purpose of referring to you as a customer and/or user of Scale on the Scale Site and our other marketing and promotional materials, or as otherwise mutually agreed between you and Scale Labs.

Privacy Policy

Last Updated: October 10, 2016

Your privacy is important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contacting Us

If you have any questions or concerns about our Services or these Terms, you may contact us at: [email protected]. To notify us of any security or privacy related issues, please contact us at: [email protected]